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Returns

Our Returns Policy is really simple !

When you receive your item, you must check it as soon as possible following receipt and always before use.  

You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item.

All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it inspecting it eg. please ensure that any security seals or tags are still intact. 

 

Wrong item received 

We apologise if you have received the wrong item by mistake. This is not common at Elite Gainz and we want to resolve this as quickly as possible for you.To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

 

Damaged or faulty items 

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. 

 

Item not received 

We apologise if you have not received your item. This is not common at Elite Gainz and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming the sale order.

 

Replacement of goods 

If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. 

 

What we'll do next 

All products returned to us are checked by our Elite Gainz Returns Department. If you are entitled to a refund then we will refund the price of your item. Returns are usually processed within 5 working days of receipt of a cancelled order, and at the latest within 15 days of receipt .We will refund the original credit/debit card/PayPal account used to purchase the item. 

 

Not Satisfied ?

If you are not satisfied with the way in which we have handled the return, replacement or refund of any item, we apologise.

We want to resolve the matter Please contact our customer service representatives.

020 3983 2656
⟩ sales@elitegainz.co.uk